Refund policy

Returns and Refunds

Your right to cancel You can cancel your order for any reason within 14 days of receiving your goods. To cancel, email us at soledrypowder@gmail.com with your order number and a clear statement that you wish to cancel.

Returning goods Please return the goods within 14 days of telling us you want to cancel. Goods should be returned in their original packaging. You are responsible for the cost of returning the goods

Refunds We will refund the price of the goods and standard delivery within 14 days of receiving the returned goods, or of receiving proof you have sent them back, to your original payment method.

Faulty, damaged or incorrect items If your item arrives damaged, faulty or not as described, email us at soledrypowder@gmail.com with your order number and a photo. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund. We will cover return postage on faulty or incorrect items.

Lost orders If your order hasn't arrived within 5 working days of dispatch, contact us and we will investigate with the carrier.

This policy does not affect your statutory rights.